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Wayne M. Aston

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What is an Example of Conflict Resolution?

By Aston Incorporated

Conflict resolution is an essential skill in both personal and professional settings. It involves addressing and resolving disagreements in a constructive manner, ensuring that all parties involved find a mutually acceptable solution. In the Aston Inc Podcast episode “Collision for Expansion: Transforming Conflict into Unity and Personal Growth”, Wayne Aston and his son Dallin discuss various strategies for resolving conflicts and turning them into opportunities for growth.

Understanding Conflict Resolution

Conflict resolution is the process of resolving a dispute or a conflict by meeting at least some of each side’s needs and addressing their interests. According to an article by North Central College, effective conflict resolution is crucial because it helps maintain healthy relationships and prevents issues from escalating (North Central College). It involves understanding the root causes of the conflict, effective communication, and negotiation.

Example of Conflict Resolution: Workplace Disagreement

Let’s consider a common example of conflict resolution in the workplace. Imagine two team members, John and Lisa, who are working on a project together. John prefers a structured, methodical approach, while Lisa is more creative and spontaneous. Their differing work styles lead to frequent disagreements about how to proceed with the project.

Here’s how they can resolve their conflict:

  1. Identify the Issue: John and Lisa acknowledge that their differing work styles are causing friction and affecting the project’s progress. They agree to sit down and discuss the issue.
  2. Communicate Openly: Both parties express their concerns and viewpoints. John explains that he feels stressed by the lack of structure, while Lisa feels restricted by too much planning.
  3. Find Common Ground: They identify common goals, such as the successful completion of the project and mutual respect for each other’s skills.
  4. Negotiate a Solution: John and Lisa agree to incorporate both structured and creative elements into their workflow. They set specific times for planning and brainstorming sessions, ensuring that both approaches are utilized.
  5. Implement and Follow Up: They implement the agreed-upon plan and schedule regular check-ins to ensure the new process is working. This helps them stay aligned and address any new issues promptly.

According to Study.com, involving a third party, such as a manager or mediator, can also be beneficial in conflict resolution. A neutral third party can help facilitate the conversation and ensure that both parties feel heard and respected.

The Importance of Conflict Resolution

Effective conflict resolution is vital for maintaining a positive and productive work environment. As noted by Harvard’s Program on Negotiation, it helps prevent conflicts from escalating, improves relationships, and promotes a collaborative atmosphere (Harvard PON). When conflicts are resolved constructively, it can lead to increased understanding, mutual respect, and better teamwork.

Wayne Aston’s Perspective on Conflict Resolution

In the podcast, Wayne emphasizes the importance of addressing conflicts head-on rather than avoiding them. He suggests that effective conflict resolution involves clear communication, empathy, and a focus on finding mutually beneficial solutions. Wayne shares personal experiences of how addressing conflicts directly has helped him build stronger relationships both in business and in his personal life.


Conflict resolution is a critical skill that helps maintain healthy relationships and fosters a collaborative environment. By identifying issues, communicating openly, finding common ground, negotiating solutions, and following up, conflicts can be resolved constructively. Embracing conflict as an opportunity for growth, as discussed by Wayne Aston, can transform disagreements into valuable learning experiences.

For more insights on conflict resolution and personal growth, listen to Wayne and Dallin’s full discussion on the Aston Inc Podcast episode “Collision for Expansion: Transforming Conflict into Unity and Personal Growth”.


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